24-Hour CRISIS LINE | 844.430.0375

Eastern Iowa Crisis System

  • On January 14, 2016, the Regional Governing Board entered into a first year Agreement, known as Phase 1, with the Robert Young Center (RYC) to provide an organized mental health crisis system in the five (5) counties of Cedar, Clinton, Jackson, Muscatine and Scott.

    Crisis Interventions, responses and resolutions are a continuum of strategies and services as referenced in IAC 441-25.18(2)c. The goal of the crisis service continuum is to engage and assist individuals at an earlier stage of crisis to avoid the need for more intensive services.

    On January 30, 2017, the Regional Governing Board entered into a second year Agreement, known as Phase 2, with the Robert Young Center (RYC). Phase 2 will provide additional and complementary services to the organized mental health crisis system.

    Phase 1 of the Agreement will continue to meet the requirements of IAC 441-24.32, Crisis Screenings and Assessments and IAC 441-24.34, a 24-Hour Crisis Line.

    Phase 2 is a second component to Eastern Iowa Crisis System designed to increase Access, decrease Cost, and increase Quality; (ACQ). These components were derived from 146 meetings and conversations with stakeholders.

  • Crisis Evaluations, including crisis screening and crisis assessment, in accordance with the requirements of IAC 441-24.32, were developed under Phase 1 of the Eastern Iowa MH/DS Region Crisis System.

    Screenings and assessments are conducted via TeleHealth or face to face in the Emergency Departments of hospitals within the Region except services within Cedar County, which are conducted by a Mobile Crisis team due to having no general hospital in Cedar County.

    The Regional Crisis System timeline for Phase 1 implementation: Contracts executed with Healthnet Connect were completed on 3/2/2016 to share a common goal of instantaneous communication, exchange of medical information and technology-enabled health care.

    TeleHealth equipment was delivered on 3/16/2016 to the entities in Clinton, Jackson, Muscatine and Scott minus Cedar due to no Emergency Department.

    TeleHealth (Vidyo) system trainings were completed on 3/4/2016 to the entities in Clinton, Jackson, Muscatine and Scott minus Cedar due to no Emergency Department.

    TeleHealth MOU’s were executed in Clinton at Mercy Medical Center on 6/16/2016; Genesis Health System-DeWitt on 5/24/2016; Jackson County Public Regional Hospital on 5/23/2016; UnityPoint Health- Muscatine on 4/13/2016; and Genesis Health System-Davenport on 5/19/2016.

    TeleHealth went live at UnityPoint Health-Muscatine on 4/13/2016 and Genesis Health System in Davenport on 5/19/2016. Mercy Medical Center in Clinton went live on 9/19/2016 and Genesis Health System in DeWitt on 8/26/2016. Jackson County Public Regional Hospital went live on 9/23/2016. Mobile Crisis in Cedar County went live on 7/15/2016.

    The 24-hour Crisis Line is managed by Foundation 2 which is a crisis center providing counseling, crisis service coordination, information and referral, linkage to services, and crisis screening.

    The crisis center has the capability to direct individuals who call in a severe psychiatric crisis to utilize their local Emergency Department or Foundation 2 staff can contact local law enforcement agencies to conduct a wellness check.

    The Region’s Crisis System Line: 1 (844) 430-0375 (toll free)
  • All aspects of the Eastern Iowa Crisis System for FY18 are anticipated to decrease overall cost while increasing the quality of care and the dignity provided to those with mental illness and their families.

    Phase 2 of the Eastern Iowa MH/DS Region Crisis System will focus on: a) mobile crisis evaluations; b) criminal justice needs of residents of Eastern Iowa MH/DS Region; c) coordinated treatment from incarceration through release; d) and community based treatment for co-occurring substance abuse and mental health throughout the continuum of services.

    The following recommendations of services development for Phase 2 were gleaned from the 146 stakeholder meetings held throughout the five (5) counties with behavioral health service providers, emergency medical service staff, justice system staff, law enforcement staff and local agencies.

    Recommendations: Civil Commitment Mobile Pre Screening-(Mobile) Mental health Service Connection in Jail Co-Occurring Assessment/Treatment-(Mobile) CIT Trained Officers-(Training Model) Advisory Group by County-(Focus Criminal Justice) Prescriber Bridge Appointment-(TeleHealth) Trauma Informed Care Competency-(Hospitals/EMS) Peer Support Services-Integrated within services Transitional Housing-(State Funding Dependent)

    The Region’s Other Crisis Services In addition to the Eastern Iowa Region Crisis System, there are other services already in place in the Region. The outcomes of these services are to avoid more intensive and costly services such as emergency room visits, inpatient hospitalization and intervention by law enforcement agencies.

    These services include: Funding of preventative services such as psychotropic medications. Offering Community Support Programs to individuals not eligible for insurance. Mental Health/First Aid Training to stakeholders. A project to deflect individuals from inpatient hospital evaluation to an outpatient evaluation under the 229 mental health commitment processes. Crisis Care Coordination, i.e., Emergency Lodging Services. Mental Health services provided to inmates. STEP-IN Crisis Intervention for youth. Assistance as needed in completing the Iowa Health and Wellness Plan (IHW) application. SOAR (SSI/SSDI Outreach, Access and Recovery)

Abbe Center for CMH
1039 Arthur St.
Iowa City, Iowa 52240
Hillcrest Mental Health Center
117 S. Olive St.
Maquoketa, Iowa 52060
The Region’s 24 Hour Crisis Line Foundation
1540 2nd Ave. SE
Cedar Rapids, Iowa 52403
Genesis Medical Center – DeWitt
1118 11th St.
DeWitt, Iowa 52742
Bridgeview CMHC
638 S Bluff Blvd.
Clinton, Iowa 52732
Jackson County Regional Health Center
700 W. Grove St.
Maquoketa, Iowa 52060
Vera French Community Mental Health Center
1441 W. Central Park Ave.
Davenport, Iowa 52804
UnityPoint Health – Trinity Muscatine
1518 Mulberry Ave.
Muscatine, Iowa 52761
Genesis Medical Center – Davenport
1401 W. Centeral Park Ave.
Davenport, Iowa 52804
Mercy Medical Center – Clinton
1410 N. 4th St.
Clinton, Iowa 52732
UnityPoint Health – Trinity Bettendorf
4500 Utica Ridge Rd.
Bettendorf, Iowa 52722

UnityPoint Health – Robert Young Center
2701 17th St.
Rock Island, Illinois 64201
Access Center: 309.779.3001
24/7 Crisis Intervention: 309.779.2999